Frequently Asked Questions
Everything you need to know about shopping with Willow Boutique.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please note that jewelry and clearance items are final sale for hygienic and inventory reasons.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for our tailored pieces or checking the 'Fit Notes' section for specific garment stretch.
Do you offer international shipping?
Yes, Willow Boutique ships worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location and local carrier rates.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 1 hour of placement by contacting our customer support team via live chat or email.
Are your materials sustainably sourced?
We are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we work exclusively with fair-trade certified manufacturing partners.